Levitz Furniture complaint: no Merchandise received after a month.
I ordered and paid in full for a Queen mattress set, bed frame and ottoman on 10/7/07 for a promised delivery date of 11/11/07. On 11/4/07, I received an e-mail notifying me that the delivery had been pushed back to 11/29/07. Then it was pushed back to 12/1/07, then 12/8/07 and now is set for 1/6/08.
I have contacted their 800 customer service line repeatedly only to be told to go to the store directly, however when I go to the store....they refer me back to 'corporate' customer service. I guess it doesn't matter where I go because no matter where I turn...I get misinformation, lies and half truths.
I have been lied to by supervisors, customer service reps and store employees. I have been told repeatedly, "there is nothing we can do". I have asked for a full refund and am told that "due to Chapter 11 bankruptcy, we cannot process refunds".
I have opened a credit card dispute with American Express and can only pray that they can somehow get the charge reversed as I have no merchandise. However this process is estimated to take 4-6 weeks.
At every level, I have been dissatisfied with how I have been treated and cannot find even 1 good thing to say about this company.
BEWARE OF LEVITZ!